NCLEX NOVA GLOBAL ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

1.1 Information You Provide

• Account Information: name, email address, phone number, and password when you register
• Profile Information: educational background, nursing program details, exam target dates, and study preferences
• Payment Information: billing details processed securely through third-party payment processors (we do not store full credit card numbers)
• Communications: messages you send through contact forms, support inquiries, and feedback submissions

1.2 Information Collected Automatically

• Usage Data: pages viewed, questions answered, time spent on the Platform, feature interactions, and performance metrics
• Technical Data: IP address, browser type, device information, operating system, and referral URLs
• Cookies & Similar Technologies: session cookies, preference cookies, and analytics tools as described in our Cookie section

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Platform and its features
• Personalize your learning experience and generate study recommendations
• Process payments and manage your subscription
• Send service-related communications (e.g., password resets, payment receipts)
• Analyze usage patterns to improve content and user experience
• Detect, prevent, and address technical issues or misuse of the Platform
• Comply with legal obligations

3. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: third-party vendors who help us operate the Platform (payment processors, cloud hosting, analytics providers). These parties are contractually bound to protect your data
• Legal Compliance: when required by law, court order, or governmental regulation
• Business Transfers: in connection with a merger, acquisition, or sale of assets, with notice to you

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion or termination, we retain only what is required for legal or audit purposes, typically up to 12 months.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Restrict or object to certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@nclexnovaprep.com. We will respond within the timeframe required by applicable law.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in during your session
• Remember your preferences and settings
• Understand how you use the Platform so we can improve it

You can control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. We use Google Analytics and similar tools for aggregated usage analysis; you can opt out of Google Analytics using the Google Analytics opt-out browser add-on.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS), password hashing, regular security audits, and access controls. No method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses or equivalent mechanisms when transferring data across borders.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on the Platform. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@nclexnovaprep.com or call +233 24 703 5940 . You may also visit our Contact page.